Web Insite's Customer Service Policy
It is the policy of Web Insite to fully incorporate sound customer service principles into the day-to-day work with our clients. To accomplish this, Web Insite will incorporate measurable customer service standards into all our performance planning and daily projects, with the goal of providing outstanding website solutions and internet services to our clients, partners & customers. We do this in recognition of the pivotal role excellence in customer service plays. Web Insite supports and embraces the idea that excellence in customer service and its resulting customer satisfaction requires commitment that is a critical element of both individual and organizational performance that needs to be given appropriate emphasis and attention in the overall management process.
This policy supports Web Insite's strategic plan, particularly the the goal of providing quaility website solutions and internet marketing strategies that are ethical, plausable and measurable. Our policy reflects the idea that in striving to provide the best customer service in our industry, Web Insite can make it possible to accomplish these values which we support.
Web Insite's approach to customer service Will includes:
- Accurately and specifically identifying our customers website and internet needs;
- Periodically surveying our clients to determine the kind and quality of service they need and their levels of satisfaction with our services;
- Providing our customers, wherever and whenever possible , with choices and options regarding the services we provide and how we provide them;
- Working with our customers & clients to elicit information from them in order to improve and provide superior services;
Our Customer Service Principles & Standards
- Listening, being courteous, and treating you with dignity and respect every time you contact us.
- Actively seeking to understand your business needs in order to better serve you right the first time and every time.
- Delivering high quality services that meet or exceed your needs and expectations while being friendly and caring.
- Responding in a timely manner to your concerns and informing you when we will complete our tasks.
- Upone calling us, we will ensure every that you talk to a real person, even if the person you are calling is not immediately available. We will be flexible whenever possible.
- Listening to your problems, finding a solution, following-through, and learning from the experience.
- Taking the initiative to identify problem situations up front and propose workable alternatives.
- Acknowledging our mistakes, apologize, and do our best to prevent the same mistake in the future.
- These customer service principles will be used to measure customer service standards appropriately tailored to the services provided by Web Insite.
RESPONSIBILITIES
- In a successful organization, effective customer service is everyone's responsibility. It is incorporated into all apects of Web Insite and it's employee's expectations.